Frequently Asked Questions
To save you time most queries are answered below. If after reading you still have a question, e-mail the address at the bottom for a personal reply within 48-hours
Q: How much is shipping ?
A: Shipping is calculated automatically on weight
by the store during checkout (before you pay). All orders are now mailed
from Norwich, UK.
Q: I'm new on the internet, how do I navigate your
store and order?
A: For detailed instructions, click
here
Q: How do I claim my discount coupon?
A: Order as you wish, then key the coupon code in the box at the checkout
and click “redeem coupon”.
Q: Can I pay by cheque?
A: Sure, we accept UK and US check. Cheques +
money and postal orders. As well as Paypal, Visa, MasterCard and cash.
Q: Where do I send my cheque to?
A: All mailing address are at the bottom of this letter. Paypal, UK &
US chequess, money orders & postal orders, Western Union, Visa or MasterCard
welcome.
Q: I paid you a few weeks ago, where is my order?
A: We mail within a few days of receiving payment and it takes a day or
two to reach you within the UK. International orders take about 14-days, but
please allow longer. However, because of occasional delays by customs or the post
office, we can’t write off lost until after 30 days. If this is the case, mail
payment details to the below address.
Q: Are your stones dyed?
A: Most of our stone is natural color, except many of the jade and all
the red coral. As usual these days, these may be dyed – but the color is fixed
and does not come off.
Q: How many beads are in a strand?
A: Most strands are 16-inches long = 400mm. So just divide this by the
bead diameter. eg: 40 x 10mm beads to a strand. However, pearl strands are
only 15-inches long.
Q: Can I buy your beads wholesale?
A: Sure! Just click
here for details of how to get up to 35% off.
To return to the store click
here
e-mail: help@mrbead.com
Mailing address for customers in Britain. Make out to
Nigel Mckay and mail to:
Nigel Mckay
6 Byfield Court
Norwich
NR3 2JP
UK
All Paypal payments to paypal@onlineoriental.com
If you still have a question or prefer a personal reply mail: nigel@onlineoriental.com